FAQ
The questions your coordinator will ask, answered straight
No marketing spin on this page. If something you need is missing, ask us and we will answer just as plainly.
How is the video made?
We generate AI-enhanced motion from your existing listing photography, then a human editor cuts, grades, and brands the film. Every clip passes a human quality-control review before it ships. Nothing is invented: no added rooms, no changed finishes, no imaginary staging.
Will people know it is AI?
We disclose "AI-enhanced motion generated from listing photography" on delivery, and we treat that as a feature, not fine print. Whether you place a disclosure on the video itself is your call, and depends on your MLS and state advertising rules. We will follow your preference either way.
Is this compliant with TREC advertising rules and my MLS?
Our videos depict only what is already in the listing photography. Nothing is invented, staged after the fact, or exaggerated, which is the core of compliant listing media. Media rules vary by MLS, so check yours, and we will flag anything questionable before delivery. We are a marketing vendor, not your attorney or broker.
Who owns the photos and the video?
You warrant that you have rights to use the listing photography you send us, which is standard for photography you commissioned. You own the delivered videos outright. Use them on MLS, social, YouTube, listing presentations, wherever you like.
What do you need from me?
The listing address. That is the whole job on your side. At onboarding we also take your logo and brand colors once, and apply them to every video after that. There is no software to learn, no dashboard to manage, and no shoot to schedule.
How fast is turnaround?
About 48 hours from the time we have the listing. Rush needs happen in real estate, so tell us when a listing is time-sensitive and we will do our best to move it up.
What about revisions?
If a video misses your brand or misrepresents the property in any way, we fix it at no charge. One revision round per video is included; most videos need none because every clip has already passed human review before you see it.
What exactly do I get with each video?
A 16:9 listing film ready for MLS, YouTube, and listing presentations, plus a 9:16 vertical cut for Reels and Stories on paid plans. Files are hosting-ready and unwatermarked on paid deliveries.
Is there a limit on videos?
The Team plan covers up to 12 listing videos a month. Unused videos do not roll over. If you routinely carry more inventory than that, the brokerage program will fit better.
Can I cancel?
Yes, anytime, effective at the end of the billing month. No long-term contract on the Team plan.
Pick a listing. See it in motion.
Send us one current listing and we will produce the walkthrough video on us. If you do not love it, you owe us nothing and we part friends.